Yes. Once your order has been successfully placed, you will receive a confirmation email with all order details. This ensures your piece is being prepared with care.

Each order is carefully inspected and packaged. Standard processing time is 1–3 business days before dispatch. During peak seasons or for special collections, processing may take slightly longer.

If you need to update your order, please contact us within 24 hours of placing it. After this timeframe, our artisans may have already begun preparing your piece.

We accept all major credit cards, PayPal, and select international payment options. All transactions are securely processed to protect your information.

Yes. Once your order has been shipped, a tracking link will be sent to your email so you can follow its journey until it reaches you.

All orders are shipped directly from our main warehouse, where each piece is carefully inspected and packaged before dispatch.

Yes, we provide worldwide shipping. Rates and delivery times vary depending on your destination and will be displayed at checkout.

Orders are typically processed within 1–3 business days. Delivery time depends on your location and chosen shipping method, and estimated dates will be provided at checkout.

Each Benivar piece is presented in our signature jewelry box and securely packed to ensure it arrives in perfect condition.

We accept returns within 30 days of delivery, provided the item is unworn, undamaged, and returned in its original packaging. Custom or personalized pieces are non-returnable.

Simply contact our customer care team with your order number, and we will provide step-by-step instructions along with a return shipping label if applicable.

For damaged, defective, or incorrect items, we cover the return shipping. For all other returns, the customer is responsible for the return postage.

Once your returned piece has been inspected and approved, refunds are typically processed within 5–7 business days to your original payment method. Exchanges are shipped out as soon as your return is confirmed.

We use only high-quality precious metals such as sterling silver and 14k–18k gold, along with ethically sourced natural gemstones. Each piece is crafted to meet the highest standards of quality and authenticity.

Yes, all gemstones are carefully hand-selected for their brilliance, authenticity, and ethical sourcing. Each stone is unique, making your jewelry truly one of a kind.

We recommend avoiding exposure to harsh chemicals, perfumes, or excessive moisture. Store your jewelry in a soft pouch or its original box to preserve its shine.

Use a soft, lint-free cloth to gently polish your jewelry. For a deeper clean, use mild soap and lukewarm water, then dry thoroughly with a soft cloth. Avoid abrasive materials that could scratch the surface.

We do not recommend wearing fine jewelry while swimming, showering, or exercising, as chlorine, saltwater, and sweat may damage the finish or dull the gemstones.

We occasionally accept bespoke requests depending on the design. Please reach out to our team with your idea, and we will let you know if it’s possible.

Awesome! Tag us in your content on social media and make sure your profile is public. Or, simply use the hashtag #benivar so we can find you! We LOVE seeing your happy faces and creativity

Yes. All items listed on this website are handmade from scratch by our Benivar silversmiths :) Each piece is carefully handcrafted with patience and precision, using traditional silverworking techniques. From scratch means we begin with raw sterling silver, which is cut, soldered, and shaped by hand before it becomes the jewelry you see. We have consistently received heartfelt feedback that the dedication and artistry in our silver craftsmanship are beautifully visible in every order.